No response

I have logged 3 enquiries with the home loans and the insurance depts but am not receiving any feedback. I escalated the issue to the action line but they simply gave me an email address despite my complaint of lack of feedback. The issues are:<br> <br> 1. confirmation of my bond instalment amount<br> 2. confirmation of my building insurance anniversary date and an assurance that I will be supp**** with a written quotation and be afforded an opportunity to either accept the cover or apply for alternative cover. In the past this was never done, my premium was increased and lumped into my bond account without prior discussion with me nor my acceptance or otherwise<br> 3. I also have submitted 2 claims of which was submitted in 2010<br> <br> Who can help?