RP
Ryan P
1 reviews | Active since Jan 2016
02 May 2017, 03:21
No response
<p>I am currently living in Taiwan and my credit card and debit card have both expired this month. I emailed ********** as to find out where my new cards are but have had no response to the 3 emails I have sent them. My parents have been into the ABSA branch in South Africa, but they don't have signing powers which makes that impossible. However, they were told that I should contact ABSA via the email address above to which I got an automated response each time saying that they would contact me within 48 hours. I have heard nothing and it has been a week. This is urgent as I am traveling soon and need my credit card to be working for this trip.</p>
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Absa's replyOfficial
04 May 2017, 11:34
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 May 2017, 11:34
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,