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<p>I tried calling absa on ***, regarding a bugdet installment i have been trying to get. This was on the 24.02.2017. I eventually decided that maybe an e- mail would be my best way of getting through to absa. I sent an e-mail to ********** on the 06.03.2017, and finally got a response on the 01.04.2017 to say that the buget installment was allocated, by Erica Roux. I specifically asked that the budget installment be +-800 per month, they agreed that it can happen for 30 months. To my surprise, when i got my statement from absa, it shows that i need to pay 1152.00 per month. I cannot afford this. This needs to be rectified because it will affect my credit record negatively. I can only afford the 850.00 as per agreed , no more, no less.</p> <p> </p> <p>Please contact me so that this can be rectified asap. I have always paid my account on time, but cannot afford this amount of 1152.00...... </p>
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Absa's replyOfficial
06 Apr 2017, 14:58Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Apr 2017, 14:58
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
06 Apr 2017, 18:15Please advise when i can get some type of feedback. I cannot afford the instalment. I will take this further if not sorted before monthend. Either cancel the budget instalment, or provide an instalment for R850.00 per month, including interest and other costs.
I wait to hear from you, since i can never get through to your "24 hour" callcentre.
I don't even think absa has any staff members at the 24 hour callcentre.
's update06 Apr 2017, 18:15
Reviewer Update
Please advise when i can get some type of feedback. I cannot afford the instalment. I will take this further if not sorted before monthend. Either cancel the budget instalment, or provide an instalment for R850.00 per month, including interest and other costs.
I wait to hear from you, since i can never get through to your "24 hour" callcentre.
I don't even think absa has any staff members at the 24 hour callcentre.