PW
Peet W

1 reviews | Active since Jul 2011

06 Dec 2016, 19:43

No response

<p>My father-in-law withdrew money in Australia from a Westpac ATM. Received no money trying to withdraw $200. Went inside the branch and they told us that our bank should sort it out as we can not. Phoned from Australia and was sent from the Credit Card department to the ***** Department and back again. We eventually gave up while on holiday and decided to sort it out when we get back. On our return we went to Absa bank Ermelo but they could not help and we were referred to International Banking on number ********** and spoke to Cedricwith reference number ********** . Feedback was promised within 7 days and still no response. </p>

0
Replies (13)
Absa
Absa's reply07 Dec 2016, 10:14
Official

Dear Peet

Thank you for bringing this matter to our attention. Kindly provide us with your account number and the name of the account holder to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

PW
Peet W's update07 Dec 2016, 11:27
Reviewer Update

Good day

My father-in-law is the account holder

Carel Daniel Smit

Credit Card number: ***

Absa
Absa's reply07 Dec 2016, 16:57
Official

Thanks

Best regards,

PW
Peet W's update09 Dec 2016, 09:28
Reviewer Update

Any update?

PW
Peet W's update13 Dec 2016, 09:33
Reviewer Update

Any update?

PW
Peet W's update14 Dec 2016, 15:11
Reviewer Update

So no feedback yet after mulitple private messages asking for an update...

Absa
Absa's reply15 Dec 2016, 11:55
Official

Good day

Tried to make contact on the number provided but some gentleman answered that i got the wrong number.

Reason for my call is that i need more information on this matter.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

PW
Peet W's update15 Dec 2016, 12:18
Reviewer Update

That was you? You could phone me again or speak to my father-in-law directly. His number is ***

PW
Peet W's update28 Dec 2016, 16:19
Reviewer Update

Good day,

What else do you need?

PW
Peet W's update16 Jan 2017, 09:20
Reviewer Update

WOW.

This has already been more than a month and this basically sums up the experience with ABSA.

Can you please provide any feedback????

PW
Peet W's update19 Jan 2017, 11:00
Reviewer Update

Hallo?

Absa
Absa's reply19 Jan 2017, 13:44
Official

Subscriber not available

Best regards,

PW
Peet W's update19 Jan 2017, 13:55
Reviewer Update

Please try ********** 429, or ********** 431