AB
Abdurragiem B
1 reviews | Active since Apr 2011
17 May 2022, 11:23
NO RESPONSE
On the 4/05/22, I logged a complaint regarding the ATM's not working at the Vangate Mall branch. On the 07/05/22, Lizinda Pretorius responded by apologising. On the 10/05/22, Lizinda Pretorius sent me an email that the matter has been "escalated" to the ATM department for "further assistance"! To date no feedback has been received.
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Replies (3)0
Replies (3)
Absa's replyOfficial
17 May 2022, 13:08Dear Abdurragiem Bassadien Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Group Customer Care Rezona Louw
Absa's reply17 May 2022, 13:08
Official
Dear Abdurragiem Bassadien Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Group Customer Care Rezona Louw
AB
Abdurragiem B's updateReviewer Update
25 May 2022, 09:18The complaint has been sorted.
AB
Abdurragiem B's update25 May 2022, 09:18
Reviewer Update
The complaint has been sorted.
Absa's replyOfficial
25 May 2022, 14:53Dear Abdurragiem Bassadien Thank you for your posting.
We are happy to hear that the matter is resolved.
Kind regards, Group Customer Care Rezona Louw
We are happy to hear that the matter is resolved.
Kind regards, Group Customer Care Rezona Louw
Absa's reply25 May 2022, 14:53
Official
Dear Abdurragiem Bassadien Thank you for your posting.
We are happy to hear that the matter is resolved.
Kind regards, Group Customer Care Rezona Louw
We are happy to hear that the matter is resolved.
Kind regards, Group Customer Care Rezona Louw