WO
Wessel O
1 reviews | Active since May 2018
12 May 2026, 13:14
No respons from Absa
I lodged a complaint to Absa credit card on 3 May 2026 for not receiving rewards and received a “promise" back that “ …. will contact you on or before the 2026/05/08 2:00 PM with further feedback - reference number for this case is C-***5. As usual 8 May came and 8 May went and no respons from Absa.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
12 May 2026, 13:35Dear Mr. Oosthuizen Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsShohini DhanjeeCustomer Value Management
Best regards,
Absa's reply12 May 2026, 13:35
Official
Dear Mr. Oosthuizen Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsShohini DhanjeeCustomer Value Management
Best regards,
WO
Wessel O's updateReviewer Update
12 May 2026, 15:19Now Absa wants "to come back to me" on 18 May 2026!!!! Totally unacceptable. Absa was suppose to reply by 8 May 2026.
WO
Wessel O's update12 May 2026, 15:19
Reviewer Update
Now Absa wants "to come back to me" on 18 May 2026!!!! Totally unacceptable. Absa was suppose to reply by 8 May 2026.
Absa's replyOfficial
12 May 2026, 15:51Dear Mr. Oosthuizen I acknowledge and understand your dissatisfaction regarding the missed feedback timeline. Please be assured that I have referred the matter for urgent investigation and have highlighted your concerns regarding the extended turnaround time. The matter is currently under review, and feedback has been requested as a priority. I will keep you informed as soon as feedback is received. Kind Regards Shohini Dhanjee
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer CareT +11 ***
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer CareT +11 ***
Best regards,
Absa's reply12 May 2026, 15:51
Official
Dear Mr. Oosthuizen I acknowledge and understand your dissatisfaction regarding the missed feedback timeline. Please be assured that I have referred the matter for urgent investigation and have highlighted your concerns regarding the extended turnaround time. The matter is currently under review, and feedback has been requested as a priority. I will keep you informed as soon as feedback is received. Kind Regards Shohini Dhanjee
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer CareT +11 ***
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer CareT +11 ***
Best regards,