no respond on the claim i have submitted

<p>i had a break in in my house in march 2017 and i registered a claim with absa first week of april , today its mid may and i have only got hold of the person that was responsible for my case once by the name of Thabiso Chaka for the past two weeks he is not taking my calls they always say he is busy with another call or he is on lunch ,on two occasions they said he was on training , ihave calling every single day three or four times a day but still no response , i have requested to be put through to his superviser but the number they gave me no one answeres that number its been two months now i am without water or eletricity on the house but no one is getting back to me about my claim . claim number ********** </p>