No Responce or Service from ABSA Deceased Estates

On 02/03/2023 a written request (with all the supporting documents) was sent to ABSA to close all the accounts of the deceased and transfer the funds to the Estate account. On 03/04/2023 I received confirmation from ABSA that the FICA screening process is in progress. A few weeks later nothing was done further on the request to close the accounts. In the mean while creditors want to institute legal action, all because of the lack of service from ABSA.