No responce from call centre agent and ignoring of emails

I called the call centre to ask for statement ,it was emailed by Emily Maake ,the address was incorrect I emailed her on asking her to correct it ,and to date ,I'm yet to receive a response . Calling the call centre again results in me holding the line for over 10 minutes ,which is impossible as I have a 8-5 job . And this morning I receive my statement , with outstanding amount on 90 days . How the **** did this happen when I have a debit order .ABSA is now messing with my credit rating and that **** I would not accept . Now can someone who cares about their customers contact me so we can resolve this .TOTALLY UNACCEPTABLE AND PATHETIC..SIES!!!!!!!!!!!