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JM
Jan M

1 reviews | Active since Oct 2022

25 Jul 2024, 10:36

No responce from ABSA

I have a business account with ABSA. I have visit my local branch regarding a serious matter and was advised to send an email to authorisations@ with all related documents attached. . I did not get any response and also included ABSA@, IB@, Melvinaa@, authorisations@ and cib*****@ in my follow up mails, in the hope to get an response from anybody at ABSA . From the multiple emails send from 29/6/24 to date , I only received automated response and one out-of-office reply. . I do not think this is very professional.

0
Replies (4)
Absa
Absa's reply25 Jul 2024, 14:27
Official
Dear Jan Albie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care

Best regards,

JM
Jan M's update26 Jul 2024, 10:16
Reviewer Update
I have been contacted by ABSA . My request is now being attended to and in the process of being resolved. Thank you
Absa
Absa's reply26 Jul 2024, 11:57
Official
Dear Jan Albie Concerning complaint is C-***0.

Thank you for the update. I am also monitoring the outcome and will keep you updated by Email. Kind regards,Vanessa CroweGroup Customer Care

Best regards,

Absa
Absa's reply30 Jul 2024, 09:24
Official
Dear Jan Albie Concerning complaint is C-***0.

I tried calling you this morning but experienced a bad line connection, hence sent you an email and await your response.

Kind regards,Vanessa CroweGroup Customer Care

Best regards,