NO RESPECT FOR A PERSONS TIME

I just sat in ABSA for what seemed like forever to pick up a card. There was one person working at customer service and a queue of I don't know how many people. The lady in front of me walked out, I followed shortly after. Instead of spending thousands of Rands on upgrading a branch why not rather spend it on upgrading the service levels???? It's pathetic, people have busy lives and don't have all day to sit in a bank with one person assisting. I also don't understand why the manager isn't visible keeping an eye on their branch, surely that's what they get paid for, to offer exceptional service levels.Well not in this branch.