MK
Martin K
1 reviews | Active since Feb 2018
16 Nov 2020, 11:14
No resolution on ABSA rewards - 6 weeks and still waiting
How long does ABSA take to resolve an issue regarding ABSA rewards? I have had where they do not give you the rewards value for places like Sasol (excuse it was not registered with them which now makes it our problem to follow up that we are getting our "points"). Now I have an issue with Dischem. I am now waiting from 7 Oct 2020 - 6 weeks later and still awaiting feedback.
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Absa's replyOfficial
16 Nov 2020, 12:01Dear Martin Kietzmann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply16 Nov 2020, 12:01
Official
Dear Martin Kietzmann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care