KS
Kyle S

1 reviews | Active since May 2017

29 Jul 2019, 17:09

No resolution for airtime purchased for incorrect number

Hi, I erroneously added the incorrect number on my ABSA banking app and purchased R100 Vodacom airtime to an incorrect number which according to Vodacom hadnt been assigned to anytime. Both ABSA and Vodacom say there is nothing they can do. I acknowledge that I made an error but feel it is unfair that I lose out whilst ABSA and Vodacom benefit

0
Replies (1)
Absa
Absa's reply30 Jul 2019, 09:32
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management