No Resolution!

Since early May 2020 i have app**** for payment relief on my bond and vehicle finance online (with screenshots for proof).... After NUMEROUS calls the bond relief was put in place but NOTHING on my vehicle finance! This is so frustrating!! Made numerous calls only to hold on for up to 30min and nobody can assist. Tried calling restructuring department but also no answer. in the meantime my credit score is being impacted negatively. Great, thank you absa. Feels like im in a dead-end. After being a client for 37 years since the Trustbank days, one wonders what happend to customer service. The saying "Loyalty is a dogs name" carries some weight here. Im disgusted and frustrated