No Repsonse for Statements Request

I have request the audit statement for the 2012 tax year along with statement 36 and 38 for the following account ***0 and the addition of our vat number on the statements three times but to date have not received a reply this query is now longer than two months and I find the turn around time / silence excessively unprofessional, I have cc the main customer care line in twice (EC: 2efc6d32) for which I received a reference but I also no response - I am not sure that service exist from either department [Email Removed] and [Email Removed]