No reply on emails

Item: Absa
Rating: 1
Author: Marilyn V

I have been sending emails since 16 March to Absa Vechile finance. Concerning my account. I have not once received a reply or had a consultant contact me. Their service is unacceptable.

Helpful (0)

Replies (1)

Absa's replyOfficial

25 Mar 2020, 11:38

Dear Marilyn

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next 4hrs .

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply25 Mar 2020, 11:38

Official