nP
nelis P
1 reviews | Active since Apr 2020
06 Feb 2025, 10:19
no reply??? no ref no ???
I tried all morning to reach a consultant as i receive a policy update from Absa Life. It ask for certain security questions to open the file. IT DOES NOT OPEN !!! This is bad service. i decided to close my account after all this years with Absa
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Absa's replyOfficial
06 Feb 2025, 11:02Dear Neils Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply06 Feb 2025, 11:02
Official
Dear Neils Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,