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leah J
1 reviews | Active since Jan 2010
25 Mar 2020, 15:57
No reply no feedback from complaints department
App**** for a limit increase on my credit card on the app.
Sent all the documents thru.
No one came back to me.
Called the credit card Division and they said still processing after 5 days.
Then gave it another few days nothing
Complained on all platforms and no one came back to me.
The complaints Division said someone will get back to me they never did
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Absa's replyOfficial
26 Mar 2020, 07:43Dear leah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange
Absa's reply26 Mar 2020, 07:43
Official
Dear leah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange