No remorse

My father in law passed away 9 months ago and ABSA is the worse bank to deal with. Have you no remorse?

You send a credit card bill to a pensioner to pay off and paid it up until it came to R25 which some advisor said he will have that removed. To our surprise another statement comes and says she must pay R67 which apparently in interest and again the advisor said he will make sure there will be no more charges. Now we receive a flipping R111 statement for the same thing. You got your lawyers fees already and now u want to milk the last little out an bereaved woman who has lost her bread winner.

No remorse, no respect and horrible to deal with.