No relief

I have phoned, visited and completed form online for relief requests on a revolving credit account and my credit card, I received feedback after about a week, only on the credit card relief, but up to date nothing on the revolving, I even phoned about the credit life policy was told i could not claim as i am self employed even in this unusual times, The first time i took out the revolving i was never told that i would pay every month on a credit life policy, i did not even know i had one, But now that i want to use it there is all the excuses such as i cant claim because i am self employed . I also app**** for a overdraft on the business account, and my business consultant said i was approved for R93000 then a few days later i get an sms to say it is not approved?? i can understand maybe that the bank does not want to give such an amount, but they did not even have the decency to phone me and offer me perhaps a smaller amount or try and help me, At last someone phoned me and said that she will look in to the matter and send the requests, I still have not received any feedback. I have been a customer of ABSA FOR 33 YEARS and they can see my records are very good, But the one time due to unusual circumstances and my business not getting any income in i ask for there assistance and this is the service you get, I even went to the branch manager and got the feeling she did not want to assist me and only pass the bucket on to someone else, and telling me to contact nrs Which i have already done, so many times, why does she think i went to see her???? I am just waiting for money that my husband has inherited and is waiting for, but will take about a 2 months before he receives it and then i will settle all my accounts with ABSA and go over to my husbands bank Really very disappointed in ABSA i understand that they have many requests, but SANLAM that is also a big company came back tor me on my annuity payments, and even reversed the payment that went through, With a company like that i will always stay as they were there for me

Thank you Regards Susan