No Regards for Customers

On the 8th of February 2020, I went to draw funds from my Absa Cheque account. At the Atm I was reffered to my Branc. There I was informed that my account was flagged by a dissatisfied Customer as a **** account. After 9 emails and 4 calls to Transactional ***** branch of Absa I was reffered to my branch. Here I was told that the Customer claimed I took a deposit from her and never contacted her again. I showed the Banks rep the daily conversation between me and said Customer that ordered a Custom Catio and the Revised Booking date. To date my Bank account is still suspended or closed as the Bank rep showed me a letter from their Investigation dept that unilaterally decided My account must be closed and my funds transferred to some Absa account related to *****. To date 21 February 2020 I have not recieved 1 piece of Replying Correspondence from Absa.