SH
SJB H
1 reviews | Active since Sept 2020
02 Sept 2020, 06:12
No regard for elderly people
Absa Home loans refuse to assist me when I phone them telephonically to have my homeloans issues sorted out. They keep insisting that I send e-mails. I need to pay my loan, but I have no idea how much I am supposed to pay. My children also bank with Absa and have Homeloans with ABSA, yet they get assisted when they phone, so why am I treated differently? I have been a customer with ABSA for 46 years and this is the treatment I am getting? We are unemployed, living off social grant, our children pays our home loan and I need to communicate with them what the installment is. We app**** for relief but we get no help or feedback.
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Absa's replyOfficial
02 Sept 2020, 11:49Dear SJB Hartman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Sept 2020, 11:49
Official
Dear SJB Hartman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care