No regard for customers

<p>I have attempted to open a gold cheque account with absa however never in my life have i ever recieved such poor customer service. First time around they asked for proof of address, i brought through a letter mailed to me by the wp blood bank. They then told me it must be a letter that is mailed to me every month so i brought with a letter thats mailed to from government bonds. They then told me it wont work i need a 3 month bank statement. .. at this point i felt like they were chasing me away. I came back with the required documentation. They went through it with a fine tooth comb wasting all of half an hour just to tell me they need my salary slip. I asked why because my father had opened the same account without needing half the documentation that they requested at the Tokai branch. Without hesitation i was told that at this branch it was a requirement. Accepting this i came back again may 21st to open this account where i confronted them about their extremely poor service. I asked to speak to the manager bt was told the manager was not there. I asked to make an appointment but was told they dont opperate by appointment. I asked if there was a complaints department but was met with a blank glare... I could not believe how poor the service was. Also the turn around time to per customer was said to be between 60 and 90min and that there were 6 customers ahead of me yet when my brother walked in about 20min later she sang the exact same song as if it was memorised yet there were only 4 people in the waiting bay including myself. It seems they prefer scaring customers away instead of helping them out. Definitely the absolute worst branch ever!</p>