No refunds on ATM ***** with ABSA

I was a victim of ATM ***** at the Hillfox Shopping Centre, in Roodepoort on the 30/09/2015. I reported the card swallowed by the machine and that when I had checked the Mobile App, money was already missing from my account. Now, despite cancelling the card and being told to go to my branch to get a new card, which I did immediately, I find out the next morning that money is missing on my credit card as well (cards were linked), which I immediately reported at the branch. After waiting for a response from the person handling the case and numerous visits to the branch to follow-up due to no response from the ***** division, I today get a sms, 2 months later - 11 December!, saying that my case has been declined and I will not be refunded for the *****, after making a call I find out that despite it being *****, my card was used to withdraw the money so ABSA does not refund the victims in this case. I DID NOT even put my pin into the machine, and the ******** got access to my accounts! I am sure video footage from the ATM will show that I did not de***** myself! I am bitterly disappointed, being a client of ABSA for many years!