No refund on ***** on my account

Whilst shopping at Sandton City on my debit card which was in my possesion, I started getting sms messages on my phone of charges going off in various stores in Rosebank. I reported the incident at the Sandton City branch, case number : ***. This happened just before Christmas and I have still not been refunded. I phone Sandton city branch every day and no one ever phones me back. I leave messages , and they are all apparently on the counter. I am at my wits end as it is R3 500 that has now been gone for over a month . I was promised by Kenosi at the Sandton branch in the beginning of January that the money would be refunded in 48 hours, but this never happened. Since then , I have not been able to get hold of anyone.<br> <br>