No real care for customer needs

On the back of the wheel chair in branch -of which the 1 feet rest is broken, absa claim to care for the physical needs of their customers. The counter is too high for the client in the wheel chair to reach, the device on which have to enter the pin, does not reach far enough, the space to reach the counter and lines in which wait is extremely tight, so much that nearly took the heels of another customer off standing at the adjacent counter as tried to pass her. Your setup is so Not geared for your client's physical needs. While still in the bank there where 2 other clients that also needed a wheel chair, yet you only had 1 half functioning wheel chair. <br> <br> And the branch manager is not available... to busy talking on the phone after 10 minutes still. <br> <br>