No reaction from Action Line after numerous attemp

While paying my credit card, I start receiving calls from credit card accusing that I am in arrears on my credit card pmnts. Shocked I am telling them it can't be, then the consultant promised to investigate. Waiting for feedback, only for a consultant to phone, telling me my credit card is in arrears. Explaining the same story as previously, the new consultant promise the same. After repeating this exercise i got worried and investigate myself. Not receiving any statements, I especially requested one only to find that, no payments was reflecting for about 18 months ago. Phoning a consultant again enq how this can be possible she advised me to forward the proof of payments to [Email Removed] Draw all the statements, 17 of them sending them through immediately, no response from anyone. but a call telling me I am in arrears. Eventually I visit my closest branch spending 2 hours there repeating the missingpayments exercise and opening a ***** case I though this is it. Month end they call again. Angry as I can get I immediately reported the case at [Email Removed] only to count the days (day 8 now) still received no feedback!!!! Please can someone help me!!