No Proper Notifications in place from a big BANK

Bond number: 80-6***<br> <br> On the 26th of November 2015, I received a call from ABSA BANK ***stating that I owe a secondary bond because they have not debited my account from October 2015. What surprises me is that the bank has my details for the primary bond but failed to link my bank details to debit for the additional second bond that I took in September.<br> After speaking to Thabo who made a payment arrangement, he then gave me a contact centre number ***, the client service agent-Jackie REF number: ***2) was unable to assist stating that this is not their problem but the ABSA Registration team was suppose to link the bank details as I`m not a new customer and she is unable to answer any questions, then gave me another contact number *** and 3120. At the Registration Department I spoke to Laura who clearly stated that the calls are not recorded which means how she conduct herself on the call does not give a good impression of the company. She stated that an sms was sent to my number in September notify of the required payment. There was no follow-up notification sent either by post or sending an email to enquiry. Proper Communication required