No proper customer support for ABSA credit card clients

There is no proper customer support for ABSA credit card clients. It's just pillar to post. I returned a car hired vehicle back on 31 December 2024, and Authorizations still has not cleared the withheld deposit back into my account. So if you often hire vehicles for work, I think it's best you think twice if you want to use your ABSA credit card at the car collection point since you will have to wait weeks/months to receive your deposit back. If you call ABSA credit card, they say sorry Authorizations doesn't have a direct line, please send them an email. If you send Authorizations an email, no one responds. All you get is an automatic email reply with a reference and more and more days will pass without hearing anything. The car hire company has asked their merchant bank on numerous occasions to assist me with speaking to ABSA Authorizations to actually action the release of my withheld deposit back into my account and every time they speak to them they say it will be cleared back into my account in 24 to 48hrs and nothing will happen, it's been more than two weeks and they are saying the same thing.