No proper customer service at home loans

Absa homeloans department is the pits. You are being made to call a call center which lines are always busy. Minimum waiting period is 1 hour+ I dont know how they expect you to hold so long with your own airtime.And still refer the wrong department.They are easy to let you apply for a home but as soon as you have a problem regarding statements and balance they pass you around like a soccer ball