No processes and very terrible Customer Service

<p>App**** for a Credit card ( ********** ********** 6007 ) on the 16 June - They Acknowledged on 17th June that they got my documents. On 23rd June they sent me an email that "Was pre approved but they have not received the required documents to finalise my credit card application. If we do not receive these documents within the next 2 working days, your application will be withdrawn and a new application will need to be submitted to Absa. Sent through my paperwork for processing. Sent them my documents again on the 23rd June. Since the 24th June when i call them they say my application is with the ***** Department i should keep my phone on they will call me. Then was told to call ********** 411 then was told to call ********** 273</p> <p>I called the department on 1st July on ********** 505 they told me they dont have my application they can see my card that was orded in 2005 and nothing more. Can some one please tell me whats going on </p> <p> </p>