No Private Bank service

I am so disappointed in ABSA's service levels to private bank customers:<br> I pay excessive interest on a flexibond with cumulative,cumulative, cumulative interest and need to make another plan. Interest and bond installment almost the same!<br> o Fail 1: Promise not kept -I first phoned 2 July. Spoke to Dalen who said he will make a couple of calls and come back to me. He did not. Gave me e-mail address of a private banker who works in the Menlyn branch and has rendered good service to my broker <br> o Fail 2: Mail not answered & no autoreply <br> o Fail 3: Looking after own/business interests instead of those of the customer. Got a call Friday 3 July.lady wanted to know why I want to change my banker. I don't know who my banker is!<br> o Late Friday got another call asking if a personal banker has contacted me. No they didn't! Don't you have a system to capture customer contact entries?<br> o Fail 4: I expect calls/queries from Private bank customers to be dealt with on a case management basis. One person to take ownership for it, do the phoning. I speak to someone else every time<br> I need my personal banker to phone me pls to resolve issues with my bond and banking fees!! Been trying for a week!!!!