ID
Ian D
1 reviews | Active since Feb 2018
27 May 2020, 20:46
No privacy if you have accounts at ABSA
I hesitate to call in to the call centre with a query , since the last time I did I was asked questions I was told only I would know the answers to in order to verify that I was me. They were to do with financial information elsewhere and had nothing to do with my accounts at ABSA. whoever followed up on my query on Hello Peter at the time tried to fob me off. Funny, she was going on leave !
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Absa's replyOfficial
28 May 2020, 08:22Dear Ian, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply28 May 2020, 08:22
Official
Dear Ian, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd