No priority for aged and disabled

I'm sitting at Absa, Summerstrand with my mother of 88 who is severely mobility compromised. She is using a walker since a ********** fall which resulted in serious hip surgery.

One of the assistants assured her that she would receive priority but that has not happened yet, and we've been waiting for an hour.

Seriously, is this the best service you're able to offer???

Customers around us are all complaining and some have even left. There's one consultant on duty!