No point in having a platinum email line

<p>Hi</p> <p> </p> <p>I am a ABSA platinum client and trying to use the e-mail address. The problem there is there is no response on that line, and when there is a response it takes 4 - 7 days and it it unhelpful and rude.</p> <p> </p> <p>Others banks have moved to really be helpful and useful over other forms of communication instead of going to the branch but it seems ABSA does not care and just created a email address to tell there clients to go to the bank.</p> <p> </p> <p>I think ABSA can learn for its competitors as they can respond on emails and care about there clients. I do not see the point of having a platinum line of you just tell me to go to the branch after 5+ days (if you respond)</p>