No point in claiming from your insurance

This is the second time we must submit a claim on our homeowners insurance and the experience is just as bad as the first time.

When I logged the claim I informed the consultant that it is an urgent matter due to the fact that we are unable to lock the house as a result of the damage.

After spending two night with a door we cant lock we had to get a company in to repair the door.

To date your assessor did not show up to.assess the claim and he did not honour his appointment with me today.

How will this matter be resolved as we are left out of pocket due to incompetence on the part of absa?