No Platinum Cheque card for over a month!!

There was ***** on my account, Platinum Cheque (I have been with ABSA for 8 years - <br> ABSA Called me to confirm it was *****, they blocked the card and said I must go to a branch to order a new one.<br> I went to Norwood mall, the lady called the platinum line and ordered the card, I was promised the card in 3 days (it will be delivered to the branch) I went back a week later, and asked about the card- the \system"says it is still in transit\"" I went back in another week - and same story. The lady at bank called platinum line"