No personal bankers for platinum account holders

ABSA revamped their Rosebank branch and has since not had personal bankers. I have been referred to Linda in Hyde Park. I called and emailed on numerous occassions, no response received. I visited the Rosebank branch today (30/04/15) and it took 2 hours to get assistance because there was only 1 consultant working whom could not assist me. I was told that the Branch would have a personal banker in May. Apparently it is now standard for branches to have only 1 personal banker My first concern is that i am paying for a service i am not getting. There is absolutely no consideration of clients during these changes as there was no communication. Lastly, I don't see how 1 consultant/personal banker will manage to efficiently serve the entire area. If ABSA is phasing out personal bankers, it is ********** and in bad faith for them to continue charging clients for this service.