No Peace of Mind with ABSA insurance

Dear Peter please assist, KZN experienced heavy rains during the Easter week this year. There was lots of water damages aired on news, and over social media. I was one of those people whose home got effected by the heavy rains. This is a act of God and not human can control it and this is reason why we have insurances in place to cover us,assist us and create peace of mind through this though times. However I am with ABSA home owners insurance for the past 15 years, never claimed before this Easter rain damages and I have always paid my due instalments on time. ABSA is giving me grief regarding my claim and have not yet Fully cover my claim which is for the visible damages that occurred during the rains. Absa has sent out assessors numerous times for assessments but are declining my claims due to findings that are irrelevant to the damages cause by ACT OF GOD. I have forwarded my Claims to ABSA EXCO level but they just seem to decline the claims. I have had multiple engineers and builders come over to give me quotations on repairs , However ABSA engages their own builder and Engineer whom have submitted the quotes with the cheapest quotes but then ONLY covers the cheapest quote for 50%. So I am now sitting with quarter of the job done because the quotes that ABSA builders submitted was for stability of the building only and the quotations was not based on the Full extensive damage. ABSA offers peace of mind to its clients when the policy is sold , but 15 years later when there is a valid claim to be made then ABSA declines the claims making excuses not to cover the Full damage cost. this is so unfair - Why Mislead the public by saying that ABSA offers peace of mind to its clients. It is now almost 7 moths later and I am still living in my home that has cracked walls , no boundary walls that got washed away by the floods, Floors are cracked - Family Risk is at steak. Absa declines the claim saying because I have built a small room on the decking that is not on the building plans. This room plays no part in the incident that was done by Act of God. This rain not only effected me but five other neighbours property's was damaged. My claims are not for the small room or does not have any impact on the small room built on the decking. This small room built n the decking has not been effected by the Rains - Absa fails to see this . It is really SAD that ABSA does not offer peace of mind to its clients. I am asking ABSA insurance to pay me out for the damages . I need what is due to me. I need to continue with the repairs to make my home safe and secure again. I have a Family , wife and Kid that are busy occupying the same granny cottage. ABSA Insurance will be liable for the Risk.

My ABSA contacts persons : Mrs Mapule Mangwato , Godfreys Shauns , Areff Rugan