No payment at atm

<p>Firstly I would like to express my complete disappointment with absa, as I type this review I am very upset with the lack of customer service I am receiving from you.</p> <p>I withdraw R2000.00 on friday the 13 May 2016 at atm inside Pick and Pay Randfontein the machine give back my card and the slip but no money was received,the machine emediatly whent offline, I contacted the atm department emediatly but unfortanally I was so mad that I forgot to take the persons name who indicated to me that they can see that the machine roller give a problem. I went to absa Randfontein to report the matter, I had to sit an hour and a half before anybody assisted me, they opened a case with complaint ref no ***, the cashier said that this will take 3 to 5 days, on Monday 16 May 2016 I received and sms from the bank to say that they acknowledges receipt of my compleint with ref no , this has been assigned to Justice Baloyi we shall revert within 7 working days.no contact numbers was given to find out why so long, in the mean time absa dont care if it was my last money that I withdraw, or not and why does it take so long to check if an atm balances or not</p>