RT
Rajesh T
1 reviews | Active since Mar 2009
11 Jan 2021, 12:19
No option to order new card online
Good morning I have received an sms to renew my debit card as it's expiring on 31 January,however there is no option on the app or online. I called the call center and they said I must go to the bank. What kind of service is this. Why can't my card be delivered like every other bank. Your service sucks
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Absa's replyOfficial
11 Jan 2021, 15:08Dear Rajesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply11 Jan 2021, 15:08
Official
Dear Rajesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd