NO online Value and **** service

Item: Absa
Rating: 1
Author: Kearan L

Setting up an app has never been so difficult.... I have tried three times now twice in Branch and three times on line the digital banking team is sending me back to the branch now.. the two consultants I spoke Motsapelo and Shadi Mlonzi are the most horrible service consultants I have ever met,,, Please note this is a new account yest to receive my first salary...

Helpful (0)

Replies (2)

Absa's replyOfficial

17 Apr 2023, 09:56

Dear Kearan Lee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw

Absa's reply17 Apr 2023, 09:56

Official

Absa's replyOfficial

19 Apr 2023, 12:15

Dear Kearan Lee

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***3.

Kindly provide our office with your account or ID number by close of business 19 April 2023, to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw

Absa's reply19 Apr 2023, 12:15

Official