AL
Altus L

1 reviews | Active since Oct 2019

21 Oct 2019, 19:55

No online Service - ABSA has another problem!!

Dear ABSA, Tonight, I cannot do a simple EFT from my home computer on the internet. "We have a problem accessing your accounts. Please try again later and if the problem persists, contact our call centre on ***". After a 30 minutes call to the call centre, still no joy. They will refer it to the technical experts who will refer it to the IT department. Response within 24 to 48 hours. All of this after the great online upgrade of which ABSA is pushing down my throat. I have been banking with ABSA for more than 40 years now. At this point it seems that have no choice - I will have to change to a bank that is actually functional.

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Replies (1)
Absa
Absa's reply22 Oct 2019, 15:31
Official
Dear Altus Lombard 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management