No one wants to help

Good day,<br> <br> I have a joint (with my wife) bond account with ABSA. I have asked ABSA to email the bond statement to both my wife and I.<br> <br> Currently, she does not receive a statement and the statement I receive does not open when I enter a password. I have tried using the account number as mentioned in the email and even my ID number. Nothing works.<br> <br> I have asked the ABSA Rondebosch branch, the Bond department and Digital channels to assist. Each department just passes the problem onto the next person. <br> <br> Why such poor service in resolving issues for clients ? Please assist as soon as possible.<br> <br> Regards,<br> Indresh