No one seems to understand me!!!!

I have several products with ABSA and so far have been a very happy customer. Today I really feel helpless, I called the called Centre as I haven't received my \Absa Cheque Account Charges Statement\" and no one can assist me. I spent so much of my airtime every time trying to explain to some one, eventually the 1 lady *****mba said I must go to the branch! Why have a number to call if they cannot assist. I urgently need someone to send me my Absa Cheque Account Charges Statement, I do not need my normal statement as what everyone is sending me. The number is dialed is *** (option 1 then 4 then 1 again)<br> <br> While I can some someone to help me, I need to find out if the limit increase option on the \"Apply\" button work? I app**** for a limit increase on my husband's card on the 2nd April 2016 but to date no response. I have a screen shot of showing the application provisionally approved.<br> <br> Please help me urgently."