No one knows whats going on

I app**** credit card and was told it has been approved, was sent forms i filled and sent them to email provided<br> i then received no feedback, was told that i require fica documents even though i bank with absa, i then sent the required documents and then called to follow up. i am now being told that there are system issues, others tell me there is a back log and others say they don't know whats going on and cannot send me to the relevant department as they do not take calls. i find this service extremely disappointing coming from a large organization like absa. i have made numerous calls and all i can be told its approved and i should just wait for an sms. another lady in the card call center says this has been happening since September. i find this service and turn around time extremely disappointing. i asked will it be better if i go to the branch and was told i will face the same issues. i mean what are the call center managers there for if they wont make sure that everything is running smoothly??