NO ONE KNOWS WHAT HAPPEND !!

On the 24th October I went into Clear Water Mall Absa Branch and deposited a lump sum into my home loans flexi reserve account. The consultant did the recalculations and I signed the forms. The consultant ensured me that he would send the forms to the Home Loans Department. On the 31st October the bank deducted the normal R4000 for the bond repayment instead of the adjusted amount of R3200. I assumed it was due to the cut off date. On the 20th November I called the home loans department and the lady told me that the amount has been changed to R3200 and this will be the deduction amount for November, On the 30th November R4000 AGAIN got deducted from my account. I called the Home Loans department again and they do not know what happened and that I should call the branch, I called the consultant at the branch and he told me he will call home loans and find out what happened, THIS IS UNACCEPTABLE!! I MADE AN INVESTMENT INTO MY HOME LOANS ACCOUNT HOPING TO SAVE EXTRA MONEY AND INTEREST AND NOW I AM TOTALLY REGRETING IT AS ABSA CANNOT EVEN GIVE ME AN ANSWER AND THE BLAME GETS SHIFTED FROM ONE AREA TO THE NEXT,