ZR
Zanele R
1 reviews | Active since Jul 2017
12 Sept 2020, 10:04
No one home???!!
I’ve been calling the call center the whole morning trying to reverse an Authorised debit. None of the call centre agents are available.
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Replies (1)
Absa's replyOfficial
14 Sept 2020, 14:16Dear Zanele
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and the detils of your complaint eg date , reverse amount to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and the detils of your complaint eg date , reverse amount to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply14 Sept 2020, 14:16
Official
Dear Zanele
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and the detils of your complaint eg date , reverse amount to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number and the detils of your complaint eg date , reverse amount to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management