No one answers

I have been on hold for 30 min to the ***** department and no one actually assists. This is not the first time with ABSA. I have called on ***and ***to no avail. This is not acceptable. You are forcing customers to use online banking and telephone banking and not to use your branches because tellers cannot assist and consultants and few and far between. Yet no service through the call centres. I am at a loss. Time to close my ABSA account after banking with you for 18 years!