No one answering the phone for Absa Homeloans

Trying to capitalise money that my wife and I put into our access bond. Have tried phoning ***multiple times, on different days, at different times of the day, but no one ever answers the phone. You stay on the line for 20+ minutes and then they just eventually cut you off. We cannot go into a branch as my wife has cancer and is immuno-compromised and walking with crutches, but eventually decided to try today, but there it's even worse. After waiting 20 minutes in the queue outside (did not even make it into the bank), we decided to leave. Will probably get some Covid excuse, but this is just terrible.